FAQ
Do you have a question? We are happy to help.
To make it easier for you, we have already collected the most frequently asked questions below.
If you are not sure whether or not you can use your pan on an induction stove, there is a quick, easy test you can do. All you need is a magnet. Put it on the bottom of your pan. If the magnet sticks to it, your pan is induction-compatible.
Do not place your cooking utensils directly on a hot hob in order to avoid thermal shock (which means that the bottom may shift and warp). BEKA pans can withstand extreme temperatures at both ends of the spectrum, but sudden, extreme changes can shorten their working life. We therefore recommend that you heat up your cookware slowly: start with a low heat and increase to a medium heat.
It is also best to avoid exposing your pans to a shock at the other extreme. Allow cookware to cool completely before running cold water over the surface
As the core of BEKA cookware conducts heat very efficiently, we recommend that you use these pans on a low to medium heat. In general, you do not need to use our pans on high heat.
Do not leave empty pots standing over a hot hob for a long time - this can damage the pan, the non-stick coating and even your cooker.
Not all BEKA items can go into the oven. This depends on what they are made of. If, for example, your pan has a Bakelite or wood handle, you should not put it in the oven.
Check out the following overview to see whether your pan is ovenproof. Instructions for use in the oven or dishwasher can be found on our website’s product page, the packaging and in some cases on the bottom of the product.
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Not all BEKA products can go in the dishwasher. This depends on what they are made of. We recommend that you do not put any BEKA items with non-stick coating or a wooden handle in the dishwasher.
Check out the following overview to see if your pan can be put in the dishwasher. Instructions for use in the oven or dishwasher can be found on our website’s product page, the packaging and in some cases on the bottom of the product.
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Not all pans need to be seasoned as not all materials require it. The only part of the BEKA range that requires seasoning is the Nomad collection because it is made of carbon steel. Seasoning a carbon steel pan creates a natural non-stick coating without any chemicals. On our blog there is a step-by-step plan for seasoning your pan and a few handy tips for use and maintenance.
We offer the following payment methods: Visa, MasterCard, Maestro, Bancontact and Ideal. We use a security standard called 3D-Secure, developed by VISA and MasterCard.
All information is encrypted using SSL encryption, which prevents unauthorised access to card data. Beka Cookware does not retain card numbers after the transaction is completed.
The shipping costs already include handling and administration costs.
- The shipping cost for Belgium is 7.95 EUR,
- The shipping cost for France is 9.95 EUR,
- Shipping costs for Germany are 8,95 EUR
Unless the order amounts to 50 EUR or more. If the order amounts to 50 EUR or more, no shipping costs will be charged.
Your order will normally be delivered within 1 to 3 working days.
From Monday to Friday, all orders confirmed before 12 noon will be shipped the same day.
During holidays and public holidays, or due to pressure in our warehouse and at the delivery services, the delivery time may be longer.
Delivery times may vary depending on where you live. If you live in a remote area, the delivery time may take a few days longer.
Are you wondering where your order is? Contact us at support@beka-cookware.com with your name and order number to receive more information or a tracking code.
All items purchased from the Beka Cookware online shop can be returned within 14 days of receipt, in unused condition and without giving a reason. For items purchased from our official online shop, we offer an easy-to-use returns service.
Please email us the following information at support@beka-cookware.com to register your return:
- Notification that the Customer wishes to withdraw from the contract
- Contact details of the Customer
- Article description
- Order and receipt date
- Order number
Please note that all items must be returned in their original, unused condition and packaging. After notification of your exchange or return to the Beka customer service, you can start the return process. The customer service will let you know how the return will work in practice after notification of the request for return or exchange.
The return or exchange costs are to be borne by you. Return shipping costs are covered by the customer and are non-refundable, except in the case of warranty or incorrect item sent by Beka Cookware.
Once we receive the returned items, we will inspect and process them to ensure you receive what you want as soon as possible. Your refund will be made on the original purchase method. You can expect this no later than 2 weeks after receipt in our depot.
In the event that you require an exchange but we are unable to provide a suitable replacement, you will be notified by email and refunded.
If your order is pending or needs to be updated with certain information, please inform us as soon as possible (support@beka-cookware.com) so that we can help you.
Please also mention your order number, mentioned in the order confirmation you received by e-mail.
If you wish to change your order, our customer service will be happy to help you.
You can reach them by phone: +32 (0)56 67 46 80 or by e-mail: support@beka-cookware.com . Be sure to quote the order number, which you will find on the order confirmation you received by e-mail. We will help you immediately to change or cancel your order.
Please note that we can no longer make changes if the items ordered are already ready to be shipped. If your order cannot be changed in time and you do not wish to receive your order, you can refuse delivery of your order at the door. The package will then be returned to our warehouse free of charge.
If you wish to cancel your order, our customer service will be happy to help you.
You can reach them by phone: +32 (0)56 67 46 80 or by e-mail: support@beka-cookware.com . Be sure to quote the order number, which you will find on the order confirmation you received by e-mail. We will help you immediately to change or cancel your order.
Please note that we can no longer make changes if the items ordered are already ready to be shipped. If your order cannot be changed in time and you do not wish to receive your order, you can refuse delivery of your order at the door. The package will then be returned to our warehouse free of charge.
When we talk about the diameter of the pan, we always mean the diameter measured at the top of the pan. This way you also know what size the matching lid should be.
In principle, you can place a larger pan on a smaller hob. But, naturally, the more closely your hob corresponds to the base of the pan, the better.
Please note that the diameter indicated in the commercial name is the diameter measured at the top of the pan, which is not always the same as the diameter of the cooking hob.
Pans with non-stick coating are useful for frying more delicate ingredients. Non-stick coating ensures perfect frying results using a minimum of fat. This is perfect for preparing omelettes, vegetables, soft fish fillets or meat in breadcrumbs.
Pans without non-stick coating are usually made of stainless steel. They can take higher temperatures than an aluminium pan. Pans without non-stick coating are perfect for frying meat, grilling or stir-frying.
Aluminium pans always have non-stick coating. For this reason, frying on low to medium heat is recommended. They are perfect for preparing fish or other protein-rich ingredients such as eggs, breaded chicken or schnitzels.
Pans with non-stick coating are useful for frying more delicate ingredients. Non-stick coating ensures perfect frying results using a minimum of fat. This is perfect for preparing omelettes, vegetables, soft fish fillets or meat in breadcrumbs.
No, none of BEKA’s items contain PFOA.
BEKA guarantees that all BEKA products are free of PFOA. All our non-stick coatings comply with strict European food safety regulations. Therefore, there is no need to worry about this.
Non-stick coating can come off if it has scratches, dents or is overheated. Accidentally eating solid pieces of Teflon, PTFE or ceramic is not dangerous for your health and they will leave your body in the normal way.
However, there is usually aluminium under non-stick coating. Direct contact between your food and aluminium is harmful to your health. We advise that you replace your non-stick pan as soon as the layer under the non-stick coating becomes visible.
Over time, the non-stick properties of your non-stick pan can deteriorate, due to overheating, use of the dishwasher or wear-and-tear. Less effective non-stick coating is not actually harmful, but you will have to use more fat to prevent burning. However, you must be alert if any non-stick coating comes off, revealing the aluminium layer underneath. If this happens, you must replace your pan. Take it to the container park so that it can be recycled.
Your pan’s non-stick properties will deteriorate if it is not used correctly: overheating, sharp objects or the chemicals in your dishwasher will have a detrimental effect on its non-stick properties. Find more information on the best way to handle your non-stick pans below.
- Do not put non-stick pans in the dishwasher. The chemical mix in dishwasher tablets will damage its non-stick properties. We strongly recommend that you hand-wash non-stick pans with a soft cloth or sponge. Fortunately, non-stick pans are very easy to handwash.
- To make your non-stick pans last as long as possible, we recommend that you only use them on a low to medium heat. Too high temperatures also wear down non-stick coating.
- Do not use sharp objects when cooking with or cleaning a non-stick pan.
It is safe to use wooden, silicone, plastic or nylon utensils on your non-stick pans. Utensils with rough, sharp edges can damage non-stick coating and should therefore be avoided.
You can invoke the guarantee if you find a defect due to faulty materials and/or manufacturing or in the course of household use.
The warranty period varies, depending on the material used and the type of product. The warranty period is always specified on the packaging of your BEKA product.
If you no longer have the packaging, you can also find this information on our product pages.
If you cannot find your BEKA product here, it may be part of an old collection. In that case, you can always reach us through our contact form. We will then provide you with the correct information as soon as possible.
I’ve got another question. How do I find an answer?
Send a message using our Contact Us page and we’ll be happy to help.