FAQ

Do not place your cooking utensils directly on a hot hob in order to avoid thermal shock (which means that the bottom may shift and warp). BEKA pans can withstand extreme temperatures at both ends of the spectrum, but sudden, extreme changes can shorten their working life. We therefore recommend that you heat up your cookware slowly: start with a low heat and increase to a medium heat.

It is also best to avoid exposing your pans to a shock at the other extreme. Allow cookware to cool completely before running cold water over the surface

As the core of BEKA cookware conducts heat very efficiently, we recommend that you use these pans on a low to medium heat. In general, you do not need to use our pans on high heat.

Do not leave empty pots standing over a hot hob for a long time - this can damage the pan, the non-stick coating and even your cooker.

Not all BEKA products can go in the dishwasher. This depends on what they are made of. We recommend that you do not put any BEKA items with non-stick coating or a wooden handle in the dishwasher.
Instructions for use in the oven or dishwasher can be found on our website’s product page, the packaging and in some cases on the bottom of the product.

Not all pans need to be seasoned as not all materials require it. The only part of the BEKA range that requires seasoning is the Nomad collection because it is made of carbon steel. Seasoning a carbon steel pan creates a natural non-stick coating without any chemicals. On our blog there is a step-by-step plan for seasoning your pan and a few handy tips for use and maintenance.

Wash your pan with warm water, mild dish soap, and a soft sponge. Avoid the dishwasher – the harsh agents in dishwasher tablets can damage the material. Let the pan dry thoroughly, and store it with a pan protector in between to prevent scratches when stacking.

We understand that this can be frustrating and are happy to look into the issue with you. Rust should not occur on stainless steel or aluminium cookware. If you do notice rust on a pan made from those materials, please contact our customer service at support@beka-cookware.com so we can take a closer look.

For cast iron or carbon steel pans, some rust is more common, especially if the pan wasn’t dried properly or was stored in a humid environment. Lingering moisture and high humidity can cause rust to develop on exposed metal areas.

What can you do?
Luckily, rust is usually easy to remove. Soak the affected area in white vinegar, then gently scrub it with a scouring sponge.

If you’re using a cast iron or carbon steel pan, we recommend re-seasoning the pan after cleaning. This helps protect the surface and prevents future rust.

Always dry your pan thoroughly after washing and store it in a dry place – optionally with a cloth between stacked pans.

We understand that this can be frustrating and are happy to look into the issue with you. A loose or broken handle can happen for a couple of reasons. Damage during transport is one possibility, but it can also be the result of a manufacturing issue, such as a faulty weld or rivet connection.

What can you do? Get in touch with our customer service team. In many cases, this is covered under warranty or we can offer a suitable solution.

We understand that this can be frustrating and are happy to look into the issue with you. Rust should not occur on stainless steel or aluminium cookware. If you do notice rust on a pan made from those materials, please contact our customer service at support@beka-cookware.com so we can take a closer look.

For cast iron or carbon steel pans, some rust is more common, especially if the pan wasn’t dried properly or was stored in a humid environment. Lingering moisture and high humidity can cause rust to develop on exposed metal areas.

What can you do?
Luckily, rust is usually easy to remove. Soak the affected area in white vinegar, then gently scrub it with a scouring sponge.

If you’re using a cast iron or carbon steel pan, we recommend re-seasoning the pan after cleaning. This helps protect the surface and prevents future rust.

Always dry your pan thoroughly after washing and store it in a dry place – optionally with a cloth between stacked pans.

We understand that this can be frustrating and are happy to look into the issue with you. Stains or discoloration can appear for several reasons. One common cause is overheating – high temperatures can change the color of the metal surface. Hard water may leave mineral deposits like limescale. And when cooking starchy foods like pasta, a rainbow-like film can sometimes form on the pan.

How to fix it?
These marks can be tough to remove with just soap and water. Try using white vinegar or a stainless steel cleaner for a more thorough clean. To prevent future discoloration, cook on low to medium heat and never let your pan boil dry – that could cause permanent damage.

We understand that this can be frustrating and are happy to look into the issue with you. If your pan isn’t working on an induction hob and you see an error message, there could be a few reasons. The base of the pan might be too small for the cooking zone, which means the hob doesn’t recognize it. It could also be that the pan isn’t properly centered on the zone, which can prevent detection.

To avoid this, always check the diameter of the induction base as indicated on the packaging to make sure it’s suitable for your hob. Also, make sure the pan is placed right in the center of the cooking zone for the best performance.

Food sticking or burning is often caused by heating the pan too quickly or using too high a temperature.
Tip: heat your pan gradually to ensure even cooking and prevent sticking.

Something still burned? No worries!
Soak the pan in warm water with a splash of cleaning vinegar. Then scrub gently with a dish brush and some dish soap. Your pan will be clean and ready to use again in no time!

No, none of the BEKA products contain PFOA.

We guarantee that all our BEKA items are completely free from PFOA. All our non-stick coatings comply with strict European food safety regulations, so there’s no need to worry.

A non-stick coating with scratches, pits, or one that has been overheated can start to peel. Accidentally ingesting small flakes of Teflon, PTFE, or ceramic is not harmful to your health and will pass through the body naturally. However, underneath the non-stick layer, there is usually aluminum. Direct contact between your food and aluminum can be harmful to your health. As soon as the layer beneath the non-stick coating becomes visible, we recommend replacing your non-stick pan.

Over time, the non-stick properties of your pan may deteriorate. Overheating, dishwasher use, or general wear and tear can all contribute to this. A less effective non-stick coating is not harmful in itself, but you will need to use more fat or oil to prevent sticking.

However, if parts of the coating start to peel and the aluminum layer underneath becomes visible, you should be cautious. At that point, it’s definitely time to replace your pan. Take it to a recycling center so the materials can be properly recycled.

The non-stick properties of a coating can deteriorate due to improper use. Overheating, using sharp utensils, or exposure to dishwasher chemicals can all negatively affect the non-stick performance. Below are some tips on how to best care for your non-stick pans.

• Do not place your non-stick pans in the dishwasher. The chemical mix in dishwasher tablets can damage the coating. Handwashing with a soft cloth or sponge is highly recommended. Thanks to the non-stick surface, handwashing is quick and easy.
• To maximize the durability of your non-stick pans, we recommend using them only over low to medium heat. High temperatures can also wear down the non-stick coating.
• Avoid using sharp objects when cooking with or cleaning a non-stick pan. Wooden, silicone, plastic, or nylon utensils are all perfectly safe to use. Utensils with rough or sharp edges can damage the coating, so we strongly advise against using them.

Not sure if your pan is suitable for induction? You can test it quickly and easily with a magnet. Hold the magnet against the bottom of your pan — if it sticks, your pan is compatible with induction cooktops.

When referring to the diameter of a pan, it always means the diameter measured at the top edge. This helps you determine the correct lid size.

We also mention the induction diameter on each product detail page. This is the diameter of the contact surface on the bottom of the pan that touches the cooking zone. This measurement is important for induction cooktops, as they only heat the area that is actually covered by the pan base. If the induction diameter is too small compared to the cooking zone, it may result in inefficient heating or the cooktop not recognizing the pan at all.

To find the correct lid size, measure the inside diameter at the top edge of your pan. That measurement determines which lid will fit.

Please note: not all pans are designed to be used with a lid. For cooking methods that require a lid (like braising or simmering), we recommend using a sauté pan or casserole, which are better suited for that purpose and provide a proper seal.

Not all BEKA products are oven-safe – it depends on the material and design. For instance, if your pan has a handle made of bakelite or wood, we advise against using it in the oven, as these materials are not heat-resistant.

To check if your pan is ovenproof, take a look at the usage instructions on the product page of our website, on the packaging, or – for some models – on the bottom of the product itself.

Whether you need to season a pan depends on the material. Cast iron and steel pans benefit from seasoning, as it helps build a natural non-stick layer and prevents rust. Pans with a non-stick coating don’t require seasoning — they’re ready to use straight away. When in doubt, always refer to your pan’s user manual.

Want to learn more? Read our blogs on seasoning your Nomad pan and care tips for the Stark pan.

At Beka Cookware, you can pay safely and easily using the following payment methods: Visa, MasterCard, Maestro, Bancontact, iDEAL, and PayPal.

Your payment is processed through a secure connection. We use an extra layer of security (3D Secure) from Visa and MasterCard to protect your transaction even further.

Your card details are never stored by Beka Cookware, ensuring your payment remains private and secure.

If you wish to change your order, our customer support team will be happy to assist you. You can reach them by phone at +32 (0)56 67 46 80 or by email at support@beka-cookware.com. Be sure to include your order number, which you can find in the confirmation email or in your order history on your profile.

We will help you immediately to modify or cancel your order. Please note that we can no longer make changes if the ordered items are already prepared for shipment.

If you wish to cancel your order, our customer support team will be happy to help you. You can reach them by phone at +32 (0)56 67 46 80 or by email at support@beka-cookware.com. Be sure to mention your order number, which can be found in the confirmation email you received.

We will assist you immediately in modifying or cancelling your order. Please note that we can no longer make changes if the items have already been prepared for shipment. If your order can no longer be changed in time and you no longer wish to receive it, you can refuse the delivery at your door. The package will then be returned to our warehouse free of charge.

If you didn’t receive your invoice automatically after placing your order, just send us an email at support@beka-cookware.com. We’ll send it to you as soon as possible.

We regularly update our webshop with new or returned stock. If the item or size you're looking for is out of stock, you can sign up for a notification on the specific diameter or variation. You’ll receive an email as soon as it’s available again.

The shipping costs already include handling and administration costs.

• The shipping cost for Belgium is 7.95 EUR,
• The shipping cost for France is 9.95 EUR,
• Shipping costs for Germany are 8,95 EUR

Unless the order amounts to 70 EUR or more. If the order amounts to 70 EUR or more, no shipping costs will be charged.

Yes, we offer free shipping on orders from €70. This applies to deliveries in Belgium, France, the Netherlands, and Germany.

Yes, we ship to Belgium, France, the Netherlands, and Germany. Shipping costs are:

• Belgium: €7.95
• Netherlands & Germany: €8.95
• France: €9.95

Shipping is free for orders of €70 or more to these countries.

Once your order has been shipped, you can expect delivery within the following timeframes:

• Belgium: usually the next working day
• The Netherlands: within 1 to 2 working days after dispatch
• France: generally within 3 to 4 working days, depending on the region.

As soon as your package is on its way, you’ll receive a tracking code to follow its journey.

Yes, once your order has been confirmed and processed, you will receive a track & trace code by email. With this code, you can follow your package as soon as it leaves our warehouse.

If you have an account, the code is also available in your order history.

If you’re not home at the scheduled delivery time, DPD will take your package to the nearest DPD pickup point. As soon as the courier collects your order from us, you’ll receive a track & trace code. By entering this code on the DPD website, you can find out exactly where your package is.

All items purchased from the Beka Cookware online shop can be returned within 14 days of receipt, in unused condition and without giving a reason. For items purchased from our official online shop, we offer an easy-to-use returns service.

Please email us the following information at support@beka-cookware.com to register your return:

• Notification that the Customer wishes to withdraw from the contract
• Contact details of the Customer
• Article description
• Order and receipt date
• Order number

Please note that all items must be returned in their original, unused condition and packaging.  After notification of your exchange or return to the Beka customer service, you can start the return process. The customer service will let you know how the return will work in practice after notification of the request for return or exchange. 

The return or exchange costs are to be borne by you. Return shipping costs are covered by the customer and are non-refundable, except in the case of warranty or incorrect item sent by Beka Cookware.

Once we receive the returned items, we will inspect and process them to ensure you receive what you want as soon as possible. Your refund will be made on the original purchase method. You can expect this no later than 2 weeks after receipt in our depot.
In the event that you require an exchange but we are unable to provide a suitable replacement, you will be notified by email and refunded.

For more information, click here

Exchanges follow the same procedure as returns. You can return the original item by following the steps outlined here:
https://www.beka-cookware.com/policies/refund-policy

Then simply place a new order for the desired product via our online shop.

This avoids refund delays and ensures availability. Once we’ve received and approved your return, we’ll issue a full refund. Refunds may take up to 2 weeks and will be credited to the payment method used for the original order.

If your order is pending or needs to be updated with certain information, please inform us as soon as possible (support@beka-cookware.com) so that we can help you.

Please also mention your order number, mentioned in the order confirmation you received by e-mail. 

Once your return has arrived at our depot and been checked, we’ll issue a refund to the original payment method used for the order.

According to our return policy, the refund is processed within 2 working weeks after we receive your returned item.

We’re very sorry to hear that. Please contact our customer service team as soon as possible at support@beka-cookware.com.

Make sure to include the following in your message:

• A clear photo of the damage
• A photo of the entire product
• Your order number (starts with EU...)

This helps us assist you quickly with an appropriate solution.

Yes, each Beka item comes with a fixed warranty period, which may vary depending on the product. This warranty covers manufacturing defects – damage or faults caused during the production process.

You can find the exact warranty duration on the product detail page of the item.

For proper care and to avoid any warranty misunderstandings, we also recommend checking our Care & Use section on the website.

The warranty is only valid for household use and in accordance with the maintenance and usage instructions. Defects caused by negligence or improper use are not considered manufacturing or material faults. The same applies to the effects of normal wear and tear (e.g., discoloration and scratches). To make a warranty claim, a proof of purchase is required. Click here for more information about our warranty policy.

You can invoke the guarantee if you find a defect due to faulty materials and/or manufacturing or in the course of household use.

The warranty period varies, depending on the material used and the type of product. The warranty period is always specified on the packaging of your BEKA product.
If you no longer have the packaging, you can also find this information on our product pages.

If you cannot find your BEKA product here, it may be part of an old collection. In that case, you can always reach us through our contact form. We will then provide you with the correct information as soon as possible.